Simply Swanky will gladly accept REGULAR PRICED items for refund within 10 days receipt of purchase. Please note, for hygienic reasons earrings are non-refundable. Items must be returned in new and resaleable condition. That means: The return and exchange of an article is only possible when the article: - is in undamaged state, - is not worn and/or used, - includes the original and undamaged packaging. Simply Swanky reserves the right to refuse returned items. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a credit to your credit card. We cannot refund shipping charges on returned items. ALL SALE ITEMS are FINAL SALES and are non-refundable unless damaged or defective. Items received as gifts may be exchanged for another item of equal or lesser value. To return or exchange an item, please follow these simple steps: 1. Email us with your order number and the reason for exchange or return. 2. We will issue a return authorization number that must appear on the outside package. 3.. Include a copy of your packing slip or invoice inside the package and make sure the sku# is written clearly on the outside of the package. For your security, please return your package with an insured courier (e.g., USPS) and retain your receipt. Mail returns to address listed on packing slip or invoice. IMPORTANT: In the case of an incorrect or damaged article, let us know within two days of receipt. After you have the product returned to us, we can send you a new one sent to you. If you have questions please contact our Customer Service Team at firstname.lastname@example.org.
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